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The products for which returns are possible are non-perishable products, i.e. those that are not marked with the FRESH badge. Therefore, it will not be possible to return any product belonging to the following categories: Cheeses, Cold Cuts, Butchery, Specialities.

You can make a return request by sending an email to [email protected] including the order reference, the reason for the return and pictures of the product (if it is damaged).
You have 14 days from receipt of the order to communicate your intention to return the product. From the moment your return is accepted, you will have 14 days to send the products back to us, using the shipping method of your choice, even if it is untraceable or slower.

The refund will only be made once the package has arrived at our premises and we have assessed the condition of the goods. If the package does not arrive, the refund will not be made. The payment method for the refund will be the same as the one used for the order.

You can use the option you prefer, either traceable or non-traceable, more or less slow.
However, if the package does not arrive at our premises, or if the goods are damaged during the return shipment, no refund will be made.

Send an email to [email protected] and request the return of your purchase, providing the name of the product, the order reference and photos of the damaged product. The return request must be made within 14 days of receipt of the package. Following approval of the return, the products must be returned within 14 days. In case of damaged product, the shipping is borne by foodexplore.com.

The refund will be made once the products have been received.